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Returns Policy

If it is determined that a product has a manufacturing fault you can return it within 14 days. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. upon receipt of the product quoting your name or order number. It would be helpful to include a digital photograph of the fault along with a description. If the fault cannot be verified over email, the item may be required to be returned to us for inspection before a determination can be made as to the state of the product.

Please do not send your products back before contacting us. In line with our terms and conditions refunds can only be made for faulty items. We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you.

We will only acknowledge returned goods if they are sent using Royal Mail 'Signed For' Recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is checked. If we are at fault then we will reimburse Royal Mail 'Signed For' Recorded delivery postage costs.

Where there is minor fault we may suggest an alternative remedy.