Please do not send your products back before contacting us. In line with our terms and conditions refunds can only be made for faulty items. We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you.
We will only acknowledge returned goods if they are sent using Royal Mail 'Signed For' Recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is checked. If we are at fault then we will reimburse Royal Mail 'Signed For' Recorded delivery postage costs.
Where there is minor fault we may suggest an alternative remedy.